Tak Habis-habis Masalah Pos Laju

Pernah DS Samy Velu cakap dalam Parlimen tentang Pos Laju,

“Esok pos Hari ini sudah sampai”

Dulu pernah hantar satu consignment dari Jitra kepada anak di Subang Jaya, Baca betul-betul SUBANG JAYA bukannya LONG PASIA atau LONG BANGA di Pedalaman Sarawak tu. Satu minggu baru sampai. Bila barang sampai semua isi sudah hancur menjadi sampah. Memang teruk betul.

Kali ini pasal beli satu barangan secara online. Lokasi penjual itu pun bukan di LONG PASIA atau BA’KELALAN tapi BALAKONG dekat KL saja. Dan aku duduk di Bandar JITRA, yang PPL Pos Laju hanya 1km dari rumah.

Buatlah tracking untuk mengesan di mana sudah barangan yang di hantar itu berada. Lihat print screen di bawah. Ambil perhatian pada kotak hitam (bukan mengesan mengapa MH370 hilang)

Item sampai PPL Jitra 9.59 pagi. 7.08 minit petang hari yang sama ia dihantar balik ke Balakong.

POS LAJU

Sepatutnya item itu dihantar kepada penerima, jika penerima tidak ada di rumah mungkin cuba buat penghantaran kedua pada hari berikutnya, Setidak-tidaknya berikan notis untuk collect item di PPL seperti selalunya dalam tempoh 7 hari. Ini tidak tk sampai 12 jam item dah dihantar balik semula kepada pejabat asal. Tak kah banggang punya kerja mcm tu.

Bagaimanalah jika item itu sesuatu yang amat mustahak dan perlu diperolehi dengan segera? Sekarang proses penghantaran semula item tersebut akan berulang dan mengambil masa 3-4 hari lagi.

Dengan perkhidmatan yang teruk itu pun masih ada hati nak dakwa National Courier. Rasanya Mangement Pos Laju ni kena pergi berkursus dengan DHL, Fedex atau pun Ta Q Bin yang lagi efisyen dari Pos Laju. Malah Mat Despatch pun lagi efisyen.

 

 

 

 

 

Lamido Service As Good As Pos Laju

Recently I sent a consignemt to my daughter in Subang Jaya from Jitra through Pos Laju and was surprised it took 5 days to reach. Its Subang Jaya not some remotest area in Malaysia. The Jamin Sampai Esok is just a useless tagline to be used by a courier company that promise fast delivery. After reaching the delivery office it took another 2 days to be delivered as if the distance of Puchong and Subang Jaya is as far as between Kuala Lumpur and Antartica.

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When the consignment reached its destination this is what it looks repacked into the Pos Laju’s “body bag”.

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Thats Pos Laju story. Di Jamin Sampai Esok.

In early September I made an order of a powerbank from one of the most popular online site in Malaysia, Lazada. The order was made through Lamido who sell the product. I made the order on 9th September 2014

lamido1

and made the payment on

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on 14th September and sent the confirmation through their Whatsapps account on the same day but have not heard anything from them until 17th September after I sent an email to them. The reply was Whatsapps and Line was down and I have to send the payment slip to their email which I did.

 

After that there is no news from Lamido or Lazada about my order and I sent another Whatsapps message on 26th September. Until I post this entry, the delivery man has not arrive at my doorstep.

Lamido promised within 2-3 working days and now it has taken nearly half a month. Personally to me Lazada and Lamido customer service is also as good  as Pos Laju in term of fast delivery.