16th June 2008
My flight was at 9.20 and I left my house at 7.00 in the morning. I did not expect that there were many passengers because it was the first day of the week. Upon arrival at KLIA, I saw there were quite a queue at the self check in machine. All but one the terminals had a line of at least 6 person. So does that mean Malaysian Airport should install more machines since MAS is promoting the self check-in.
To make things easier I think Malaysian Airports and MAS should install more machines not only at the airport but maybe at the Petronas Petrol Station after the KLIA Toll. With the availability, passengers can self check-in at the station before reaching KLIA and that gives more alternatives to passengers instead of crowding at the KLIA terminal.
Compared to the normal check-in, using this self check-in passenger have to queue up two times. Firat to check-in and get the boarding pass. Then have to queue again to check-in the baggage. I saw there are two baggage check-in counters. I took about 45 minutes from the time I arrive at self check-in machine and checked-in my baggage.
The picture below tells another story. This is the first time there is a long queue before passengers can enter the Departure lounge. Usually the line is just less than 10 metres or no line at all. The picture below shows how far I was before reaching the security check to enter the departure. Found out that there is only one security personnel checking the boarding pass of passengers before being allowed into the Departure Lounge.
Below: This Departure Information Board display the wrong gate for my flight to Tawau at first. It show flight MH 2173 to Tawau as Gate A4. I saw the passengers waiting at A4. However when I asked the personnel manning the counter, his answer did not show MH (Malaysian Hospitality). There is not a smile and did not even bother to see the inquirer. If there are many passenger ask the same question, then he as a staff should be alert that the departure information board bust give the wring information. This happens at the new wing that was completed at the Kota Kinabalu International Airport. Urghhhh…….Malaysian Hospitality. Or is it because all the passengers are locals, they does not need Malaysian Hospitality.