@Yes4G Smoked Out My Credit?

After the latest “tragedy” I am thinking of quitting the use @Yes4G Broadband service. It is quite a nightmare for me since losing my credit while surfing using @Yes4G is not the first time.

I lost my credit to @Yes4G a few times before and even I had reported to @Yes4G, they only can soothe me by just checking my usage record and can do nothing about the money they smoke out from my credit. It was in February 2013 I had experience the same occurance. That time I lost more money since I reload with valuepack of RM68.00 . The usage record sees a surge in usage on 17,18,19 February. Compare my surfing habit on other days. I posted on this blog and then only they start contacting me. READ IT HERE. After they checked with my record, they found out about something (I can’t quite remember) about some power outage at my area and thats why my credit goes up in smoke. Is it my fault?  The customer service said something about reimbursing but till this moment not a single cent came back to me.

The latest incidence was on 10 Sept 2013. I reloaded online rm50.00 and a few minutes later was able to start surfing. Then about an hour later loading seems to halt. I thought maybe the traffic was heavy and hence slowing the speed. Only later on the No Credit Page appear. I checked my account and there is RM0.00 credit about an hour and a half later. What!!!! RM 50.00 in just about one hour? My usage record shows that habitually I just use up on average less than 200 MB per day and how many Mb of data do I have with RM50.00. CHECK MY USAGE RECORD HERE. Immediately after I found out there is RM0 credit left. I tweet @Yes4G and then search their Facebook Page. Coincidentally there is another customer who reported that his reload was not shown in his account. My tweet to @Yes4G was not answered until the next day.

Until I drafted and upload this posting, no call what soever but the Facebook response that my case had been forwarded to their @Yes4GCare, come from @Yes4G. It seems their customer service declining too. I hope Tan Sri Dato’ Francis Yeoh Sock Ping

All in all I had lost about RM254 (can minus lar, about RM50 combined that I manage to surf fruitfully) to @Yes4G.

So, I will be shopping for another ISP. 

@Yes Broadband Eats My Credit

It was a nightmare and of course it happens after midnight for two times.

I reload online a valuepack of RM68 for my YES account at 6.56 pm. Then it was a normal surfing and then at about 1.00 am, webpages could not load or refreshed and this “No Credit” message appears on screen.

Surprised though. I had reloaded a few hours back and within 5 hours all had been depleted. It was just a normal surf, reading emails, engaging on facebook. No You Tube, No movie download, no songs download. It was just out of my normal daily usage pattern. See attached screen capture. This happens on 18 February 2013. More than 4 Gb was used up. Compare to my daily usage.

Image

 

I immediately send a tweet to @YES4G and after a few exchanging twwet the next morning, they forward it to @YESCARE.

I received a phone call from Yes Care and they can’t help me. What I got was an advice to change my password which I did. However the system did not change my password and everytime it was a “ Your request for change password is in the process, please try again later”. So it means I could not update the password.

I did another reload on 19th February 2013 for the same amount. However I could not surf because my laptop can’t find the Yes dongle after I upgraded to Windows8 ver 1.8.1.2 and its patch but still the dongle was not found. I roll back to Windows 7. For the whole day on 20th, I couldn’t get connected using my Yes account. (See my attached photo again).

After rolling back to Windows 7 on 22nd February only can I continue to surf starting at about 9.00 PM. However about 12.30 AM, the “Out of Credit” message appears again.

I sent a tweet to @Yes4G and @YesCare but at the time I compose this post, there is no response froma either of them. I know people at Yes Care will not be able to help me and YTL will just laugh their way to the bank.

Yes4G Di Lebuhraya

Baru-baru ini Proton telah bekerjasama dengan YTL pengendali Yes 4G untuk dilengkapkan pada kereta  di negara ini dan Proton telah dipilih dalam projek ini. Iniasitif ini dinamakan sebagai  4G  Internet Car. dengan inisiatif ini semua kereta Proton yang dikeluarkan akan menjadi satu standard untuk memilikki keupayaan internet berkelajuan 4G yang akan menjadi komunikasi di jalanraya lebih mudah dan pantas.  

Walaupun model Proton yang dilengkapi kemudahan internet 4G ini belum dipasarkan dan menjalar di jalanraya Malaysia, saya telah mencubanya semasa dalam perjalanan pulang ke Alor Setar dari Kuala Lumpur semasa pameran Proton the Power of 1 diadakan di Bukit Jalil baru-baru ini. saya sendiri sudah mengalami kemudahan itu. Sememangnya saya sudah menggunakan Yes 4G sini sejak ia dilancarkan pada tahun 2010 lalu. Walaupun pada mulanya saya mendapati ianya lebih mahal berbanding dengan broadband lain tetapi apabila Yes melancarkan plan postpaid maka saya rasa ianya agak kompetitif. Semasa pameran Proton the Power of 1 saya beli pakej Super 98 dengan penggunaan data 6GB pada kelajuan 10x lebih pantas dari 3G. 
Berbalik kepada field test, saya telah menggunakan Huddle yang boleh disambungkan kepada 5 peralatan WiFi dengan kereta Proton Persona. Sepanjang laluan dari Bukit Lanjan, saya telah pasang huddle dan isteri saya menggunakan laptop untuk disambungkan ke internet. Anak saya pula menggunakan Samsung 10.1 Tablet. Sepanjang perjalanan di lebuhraya PLUS signalnya sememangnya kuat mencapai 5 bar dan lampu hijau pada huddle. 
Saya kemudian keluar untuk ikut jalan lama melalui exit Tanjung Malim sehinggalah masuk semula ke lebuhraya di Gopeng. Tujuannya nak jimatkan duit tol. Sepanjang jalan lama pun masih dapat signal Yes 4G tetapi kali ini berubah antara hijau dan jingga. Beberapa tempat tidak ada signal langsung mungkin kerana terkeluar dari kawasan liputan. Secara keseluruhannya internet 4G sememang boleh di akses sepanjang jalan  hingga ke Alor Setar, walaupun jika ikut jalan lama atau Route 1. 
Peta liputan Yes 4G termasuk sepanjang Lebuhraya PLUS dan Lebuhraya Pantai Timur. 

Jadi tak perlu tunggu sampai kereta pertama dijual untuk menikmati internet 4G dalam kereta anda sepanjang kawasan liputan. Jika anda sudah menjadi pelanggan Yes4G pun sudah dapat menikmati kemudahan tersebut.