It was a nightmare and of course it happens after midnight for two times.
I reload online a valuepack of RM68 for my YES account at 6.56 pm. Then it was a normal surfing and then at about 1.00 am, webpages could not load or refreshed and this “No Credit” message appears on screen.
Surprised though. I had reloaded a few hours back and within 5 hours all had been depleted. It was just a normal surf, reading emails, engaging on facebook. No You Tube, No movie download, no songs download. It was just out of my normal daily usage pattern. See attached screen capture. This happens on 18 February 2013. More than 4 Gb was used up. Compare to my daily usage.
I immediately send a tweet to @YES4G and after a few exchanging twwet the next morning, they forward it to @YESCARE.
I received a phone call from Yes Care and they can’t help me. What I got was an advice to change my password which I did. However the system did not change my password and everytime it was a “ Your request for change password is in the process, please try again later”. So it means I could not update the password.
I did another reload on 19th February 2013 for the same amount. However I could not surf because my laptop can’t find the Yes dongle after I upgraded to Windows8 ver 18.104.22.168 and its patch but still the dongle was not found. I roll back to Windows 7. For the whole day on 20th, I couldn’t get connected using my Yes account. (See my attached photo again).
After rolling back to Windows 7 on 22nd February only can I continue to surf starting at about 9.00 PM. However about 12.30 AM, the “Out of Credit” message appears again.
I sent a tweet to @Yes4G and @YesCare but at the time I compose this post, there is no response froma either of them. I know people at Yes Care will not be able to help me and YTL will just laugh their way to the bank.